FAQs
After receiving the shipping email, the buyer can click "View Order Status" in the email → enter the Shopify order details page, where they will see the "Track Package" button. Clicking it will take them directly to the UPS/FedEx website to view the real-time tracking information.
If your item arrives damaged, contact us within 48 hours with photos of the product and packaging and we will arrange a replacement.
Orders are processed within 1–2 business days and typically arrive within 3–7 business days in the United States.
Please provide your order number, tracking number, and photos of the damage. We will coordinate with GigaB2B to initiate a logistics claim, which takes 3-7 business days to process.
The logistics company updates the tracking information within 24 hours of pickup. We suggest you try again later. If there is still no information after 48 hours, please contact customer service.
UPS/FedEx usually attempts a second delivery. You can change the delivery address or schedule a delivery time on their official website; you can also reply to the shipping email to contact us for assistance.
