Shipping policy

Q: Does the item come with free shipping?

A: Enjoy free shipping on all orders over $49. For orders under $49, just pay a small $5 shipping fee - still a great deal! 

 

Q: How to check the status of my package?

A: Get your tracking number from order detail or your email send from mudanjie.

UPS CLICK HERE 

https://www.ups.com/

Fedex CLICK HERE

https://zh-tools.usps.com/go/TrackConfirmAction_input

 

Q: How long does delivery usually take?

A: The product will ship within 2 business day after purchase, and delivery will take around 3-7 business days. Delivery may take a longer time in holiday shopping season.

 

Q: Can you provide a signed receipt certificate?

A: Unfortunately, This service is not currently available.

 

Q: What countries do you ship to?

A: Currently, we only ship to the US. (Delivery is not available in the following areas within the United States (zip codes): PR (Puerto Rico), AK (Alaska), HI (Hawaii), GU (Guam), AA (Armed Forces - Americas), AE (Military Region), AP (Armed Forces Pacific, an agency under the Pacific Army). Please note: US delivery services are currently not available to PO addresses.) 

 

Q: How will my product be shipped?

A: We use Fedex or UPS delivery services to ensure quick, safe delivery. 

 

Q: I ordered more than one item. Will they all be delivered at the same time?

A: If all items are purchased on the same day, we try our best to make sure they are all delivered at the same time. Products that are purchased on different days have a lower likelihood of being delivered together. 

 

Q: Can I change my delivery address after the product has already been shipped?

A: Unfortunately, we cannot change shipment information once the product is en route.

 

Q: Why can't I find any information on my tracking number?

A: The logistics company updates the tracking information within 24 hours of pickup. We suggest you try again later. If there is still no information after 48 hours, please contact customer service.

 

Q: What should I do if my package shows "Delivery Failed"?

A: UPS/FedEx usually attempts a second delivery. You can change the delivery address or schedule a delivery time on their official website; you can also reply to the shipping email to contact us for assistance.

 

Q: What should I do if my package is lost/damaged?

A: Please provide your order number, tracking number, and photos of the damage. We will coordinate with GigaB2B to initiate a logistics claim, which takes 3-7 business days to process.

 

Q: What do I need to do when I received a product that's different from what I ordered?

A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of the product inside the box. Send all photos to  liangjianfei@szmudanjie.com.

 

Q: I didn't receive all the products I ordered. What should I do?

A: Please email us immediately with your order ID number and photos of the shipping label, of the SKU model number on the back of the product box, and of all the products you did receive. Send all photos to liangjianfei@szmudanjie.com.